Our mission has always been centered around our commitment to protect the health, safety, and comfort of the families we serve. However, due to the COVID-19 outbreak, we are taking even stronger measures internally and externally to make sure that we deliver upon this commitment. We are instituting a MANDATORY SAFETY CHECKLIST that will outline how we work at our offices, in our trucks and in your home. This checklist is now a non-negotiable way of doing business and as the environment surrounding this virus evolves, we will adapt our processes to ensure the safest possible service experience for our team and our customers.
We will follow the guidelines and safety tips outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO).
We require that work surfaces at our office, all service vehicles being used in the field, and all cell phones used by team members be cleaned and sanitized after each use.
We have closed our building to outside visitors and vendors in an effort to limit unnecessary contact for our internal employees.
We will review all symptoms of COVID-19 with customers before we enter their home. We are requiring customers who have experienced symptoms to reschedule.
We will review all symptoms of COVID-19 with our team. If a team member or member of their family feels sick, or are returning from travels from an area identified as posing a COVID-19 related risk, they will have to stay home.
We will wear shoe covers and gloves in homes at all times.
We will use new, clean and sanitized drop cloths in homes.
We will completely sanitize any surface area or piece of equipment handled during the service.
We will be required to focus on frequent hand washing by all members of our team.
All team members have been instructed not to shake hands and to maintain a safe distance.
Our technicians will operate under formalized safety guidelines to protect themselves and others through the service experience.
During this challenging time period, Jackie and I wanted to reach out and let you know that our team is ready to serve you in the safest way possible. We know that the services we provide are very important and we are up to the task. Our slogan “We are Always Here For You” has never been more important. We are taking great pride in living by those words and our entire team shares this pride. Please know, that we take our duty of being here to take great care of you VERY SERIOUSLY. We are 100% committed to taking mandatory measures to protect the health, safety and comfort of our team, customers, and their families. Please know that WE ARE HERE FOR YOU and we will get through this together. If you need us, please do not hesitate to call us at (772) 202-9537 to schedule service.
– John Pankraz, Owner, Elite Electric and Air